Will you set up my tent for me?

Durham Tents is a full service rental company and set-up is included in our pricing model. Although if requested by our client or expressly stipulated, we will place your rental in a safe location to be set up by our client with the exception of our tents, they must be set up by our staff as stipulated in our insurance guidelines…

Do you have insurance?

Yes, we have full insurance coverage including liability coverage in the event of any disaster. We do ask that our clients remain responsible for damage caused by their guests and vendors alike. This being said…Let’s play safe…

What size tent to I need?

Usually we recommend calling our sales staff at (647) 793-6527 to determine a comfortable tent size for your occasion. We can create a computerized CAD interior layout of exactly how your tent will look so you can be assured that you are renting the correct size tent for your occasion.

Do we need a permit?

Truthfully, this is a loaded question as we service different provinces. Being that other provinces have different laws and guidelines, you can contact our staff at (647) 793-6527 to get exact permit requirements for your geographical location.

Can we come and see your equipment prior to our event?

Yes, but appointments are highly recommended.

What is your deposit policy?

We require a 25%, non refundable deposit upon booking. Should a cancellation occur, your payment will be applied to your account as a store credit. You can use this credit toward any rental.

How far do you travel?

We provide service and delivery to all of Durham Region and GTA, however are not limited to this foot print. If you live outside this area, please feel free to call us at (647) 793-6527 or drop us a line HERE to see if you fit within our extended service area.

Does a site inspection cost me anything?

No, site inspections/estimates are free and very important. They are encouraged prior to any commitments as they allow our knowledgeable staff to review your ideas, facilitate design,  go over the important logistics & most effective layout to accommodate both your event & surrounding venue site. Let this be the first step in your planning process to ensure your estimate is accurately quoted, and a smooth installation is guaranteed. Please contact our office at (647) 793.6527 to schedule a meeting time that’s convenient for you.

What is your delivery fee?

Delivery fees are based on event logistics including site location, Installation requirements, & preferred delivery/set-up times.   Any out of the ordinary special installation requirements may incur additional charges.  Generally speaking $50 is our delivery cost.

When should I book my rental?

All prices quoted are good for 30 Days from the Estimate Date. Your rental should be reserved as soon as possible to ensure product availability, get specific custom items prepared, and most important secure the event date. If you’re utilizing a public property or facility as the venue site, it is also wise to reserve early because more than likely a city permit will be required. All Cities prefer to have a minimum of 30 days to pull & process a permit.

Do you offer lighting?

Absolutely! We offer many types of lighting that can be added to the tent for an additional cost.